Refund Policy

Due to the handmade nature of our wood furniture and the custom crafting process, we do not accept returns unless there is an item defective or damaged during shipping. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at yugengalleries@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yugengalleries@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Given the handcrafted nature of our furniture, we take great care in packaging and shipping, but we understand that damage can sometimes occur during transit.

Note: All of our furniture pieces are handcrafted, which means natural variations in wood grain, color, and texture are expected and considered part of the unique character of each piece. These natural characteristics are not considered defects.

Exchanges

Due to the custom nature of our handmade furniture, exchanges are generally not available. The fastest way to ensure you get what you want is to contact us to discuss your concerns. If a return is accepted, you can then place a separate order for a new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note that due to the custom and handmade nature of our furniture, EU customers may be responsible for return shipping costs, which can be substantial for furniture items.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at yugengalleries@gmail.com.

Custom Orders: For custom furniture orders, a deposit may be non-refundable once production has begun, as materials are sourced and work commenced specifically for your piece.

Warranty Information

Our handmade wood furniture comes with a 2-year limited warranty against defects in materials and workmanship under normal use. The warranty covers:

• Structural integrity of frames and joints
• Wood joinery and construction
• Finish quality (against abnormal fading, peeling, or cracking)

The warranty does not cover:

• Normal wear and tear
• Damage resulting from improper use, neglect, or accidents
• Changes in wood appearance due to natural aging or exposure to light
• Natural variations in wood grain, color, or texture
• Damage from extreme environmental conditions (excessive moisture, heat, or dryness)
• Damage from pests or insects

To make a warranty claim, please contact us with your order information and a description of the issue.

Contact Us

If you have any questions about our refund policy or need to initiate a return, please contact us:

Email: yugengalleries@gmail.com